Frequently Asked Questions
Everything you need to know about our stylish medical accessories.
What sizes are available for your waist belts and armbands?
We offer a wide range of sizes from XS to XXL. Please refer to our detailed size guide on each product page to ensure a comfortable and secure fit for your medical device.
Do you ship your products internationally?
Yes, Kaio-Dia ships worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How should I care for my Kaio-Dia accessories?
To maintain the quality and elasticity of the fabric, we recommend hand washing in cold water or using a delicate machine cycle at 30°C. Avoid tumble drying.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of receipt, provided the items are unworn, in their original packaging, and with tags attached for hygiene reasons.
Are your products compatible with all insulin pumps and CGMs?
Our accessories are designed to be universal and fit most popular brands like Medtronic, Tandem, Dexcom, and FreeStyle Libre. Specific compatibility is listed in the product descriptions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping country.